Clinical Terms and Conditions

By accessing our services, you agree to the following terms and conditions. Please read them carefully.

1. Scope of Services

I provide clinical services related to podiatry. All treatments are delivered by myself, a qualified professional in accordance with the Royal college of Podiatry and Health & care professional council standards.

2. Appointments

• Appointments are to be booked via telephone and paid in full at time of appointment.

• Cancellations or rescheduling require at least 72 hours notice.

• For any reason, missed appointments will incur a fee of £15 which is to be paid at your next appointment.

3. Patient Responsibilities

Patients are expected to:

• Provide accurate medical history and information.

• Inform myself of any changes in health or medication.

4. Fees and Payments

• Fees for services are outlined in our pricing schedule.

• Payment is due at the time of service unless otherwise agreed.

• I accept cash, credit cards and BACS.

5. Confidentiality

All patient information is kept confidential and used only for treatment purposes, in line with the privacy Policy below.

6. Liability

I strive to provide the highest quality care, and not liable for:

• Adverse outcomes due to incomplete or inaccurate patient information.

• Non-compliance with treatment plans.

7. Changes to Terms

I reserve the right to update these terms and conditions at any time. Changes will be communicated via website/email.

8. Contact Information

For questions or concerns regarding these Clinical terms and conditions, please contact me: Tina Harrisskitt on tina@healthyfeetbytina.co.uk

Privacy Policy

This policy outlines how and when we collect, process, and share your information when you book an appointment, purchase a product, contact us, or use our services. This is in accordance with the General Data Protection Regulations (GDPR) 2018.

Information We Collect

To provide treatment or process purchases, we require certain details, including your name, email address, postal address, and medical information. This data is securely stored in an electronic patient record and diary system, protected by passwords and two-factor authentication. Any paper forms you complete or sign will be uploaded to your electronic record and then securely destroyed by a certified confidential waste disposal service.

Why We Need Your Information and How We Use It

We use your information to:

• Ensure a thorough and safe podiatry assessment and treatment.

• Provide customer support.

• Fulfil legal obligations or respond to court orders related to legal claims.

Information Sharing and Disclosure

Your privacy is important to us, and we only share personal information in specific situations:

• Medical professionals: With your prior consent, we may share relevant details with your GP, consultant, or other healthcare providers to support continuity of care.

• Legal compliance: We may collect, use, or share data if legally required to do so.

Data Retention

We retain your personal information only as long as necessary to provide our services. However, legal and regulatory obligations, dispute resolution, and agreement enforcement may require us to keep records for longer. Podiatry records are typically retained for a minimum of eight years from your last visit.

Transfers of Personal Information Outside the EU

Tina Harrisskitt uses third-party hosting services outside the EU, and these servers comply with applicable data protection laws.

Your Rights

You have several rights regarding your personal data, some of which apply under specific conditions:

• You can request access to and a copy of the personal data we hold about you by contacting tina@healthyfeetbytina.co.uk.

• You may request to modify, restrict, or delete your personal information, though health records are typically exempt from deletion and modification requests.

• You can object to data processing based on legitimate interests, and we will comply unless legal obligations prevent us from doing so.

If you have concerns about how we handle your data, you can raise them with the Information Commissioner (www.ico.org.uk).

Contact Information

For GDPR compliance, Tina Harrisskitt serves as the data controller of your personal information: tina@healthyfeetbytina.co.uk